AutoShip is a program created by Fat Release System to allow customers to create an order for products that will automatically get placed for them every 28 days or 45 days (depending on the product ordered). You can also choose a different time frame that best fits your needs by emailing us at [email protected] or calling us at 888-400-2920. By automating the process, we are able to save you time and in some cases, money, on the products you use every month.
If you would like to set your order up for AutoShip please email us at [email protected] or call us at 888-400-2920.
How do I cancel my AutoShip Status?
While we would like to continue to provide our products to you, we understand that our program may not be for everyone. To cancel your autoship/recurring billing status, you must email us at [email protected] or call us at 888-400-2920 and request that your autoship status be canceled. Please include your Name, Address, Phone and product that you would like to stop autoshipment on in your request. We will email you a confirmation email that your AutoShip status has been canceled. Please provide us with at least 48 business hours to cancel your autoship status.
In order to return any product, please send us an online message (email) or call us at 888-400-2920 to receive instructions on how to return your product(s).
If items have been opened, we are unable to accept them for return. This includes boxes with nutrition bars and/or packets in them. If you received the incorrect item in your order or if your order was damaged during shipment, please do not open the item and contact us immediately so we can advise you how to return the order to us.
Once we receive your unopened, returned items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and we do not pay for return shipping. You may wish to insure your return. If we do not receive it, we cannot credit you for it. Once terms have been established between the customer and FatReleaseSystem.com we will refund the total order price minus original shipping.
We will accept unopened items back within 25 days of delivery.
All orders are subject to inventory availability verification. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this case, our customer service department will contact you to notify you and we will send the backordered item when it arrives at our warehouse.
Occasionally our warehouse will run out of stock on certain items. If you have purchased a product that has run out, our customer service department will contact you via e-mail or phone to let you know when the product will be in stock. If you have any questions about a backorder, please contact our customer service department.
FLORIDA SALES TAX
Customers living in the state of Florida are subject to Florida sales tax on certain items that require us to collect sales tax. These state taxes are required by law to sell to the state in which our company is currently established. The current sales tax is 6% and will be added to your order automatically upon checkout.
We ship via USPS Priority Mail, please allow 3-5 business days for delivery.
At this time, we can only ship to The United States and US Military addresses.
With the exception of Protein Power Mix and The Doctors Chocolate: We can ship to The United States and Canada.
If you have questions regarding the effects of products with other prescriptions you are taking, please consult a physician. We are an online store and cannot provide consultations for our customers in regards to other prescriptions you are taking and your health and are not responsible for any claims manufacturers make about their products.
The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). These products are not intended to diagnose, treat, cure or prevent disease.
Testimonials appearing on this site reflect real life experiences of those who have used our products. However, results may vary. The testimonials are not necessarily representative of all of those who will use our products.
These testimonials are not intended to make claims that these products can be used to diagnose, treat, cure, mitigate or prevent any disease. These claims have not been clinically proven or evaluated by the FDA.